Amazing Moroccan Rug Return Policy

Thank you for shopping with amazingmoroccanrug.com ! We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues, please don’t hesitate to contact us.

• Shipping Policy

  1. Production and Shipping Timeframes :

  – Handmade Rugs on Order : The production process takes between 2 to 4 weeks, depending on the complexity of the design and the size of the rug. Once your rug is completed, we will proceed with shipping, with delivery times generally ranging from 3 to 6 business days.

  – Leather Poufs : Our leather poufs are ready for immediate shipment. Delivery times for these items typically range from 3 to 6 business days, depending on the destination.

  2. Shipping Costs :

  – Shipping is free for all orders, whether for rugs or poufs. The shipping costs are already included in the item prices.

  3. Order Tracking :

  – After your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the delivery of your items in real-time.

  4. Shipping Issues :

  – If you encounter any issues with the delivery, such as delays or damaged parcels, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

  – In the event that your parcel is lost or destroyed by the carrier, we commit to either resend the item or provide a full refund.

Return Address:

Refund:

• A refund will be processed once we receive and inspect the returned item.
• Refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Exchanges:

• We do accept exchanges. To exchange an item, the buyer needs to return the original item at their expense.
• Once we receive the original item, we will process the exchange and ship the new item.

Contact Information:

• If you have any questions or concerns about our return policy, please contact us at contact@amazingmoroccanrug.com.

Thank you for shopping with Amazing Moroccan Rug!