Amazing Moroccan Rug  Shipping Policy

Thank you for choosing amazingmoroccanrug.com ! We strive to provide you with an exceptional shopping experience. Please review our shipping policy for information on order processing and delivery.

• Shipping Policy

  1. Production and Shipping Timeframes :

  – Handmade Rugs on Order : The production process takes between 2 to 4 weeks, depending on the complexity of the design and the size of the rug. Once your rug is completed, we will proceed with shipping, with delivery times generally ranging from 3 to 6 business days.

  – Leather Poufs : Our leather poufs are ready for immediate shipment. Delivery times for these items typically range from 3 to 6 business days, depending on the destination.

  2. Shipping Costs :

  – Shipping is free for all orders, whether for rugs or poufs. The shipping costs are already included in the item prices.

  3. Order Tracking :

  – After your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the delivery of your items in real-time.

  4. Shipping Issues :

  – If you encounter any issues with the delivery, such as delays or damaged parcels, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

  – In the event that your parcel is lost or destroyed by the carrier, we commit to either resend the item or provide a full refund.

Return Shipping:

• The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.

Contact Information:

• If you have any questions or concerns about our shipping policy, please contact us at contact@amazingmoroccanrug.com.

Thank you for shopping with Amazing Moroccan Rug !